Legal

Refund Policy

The V1 service accepts full-order refunds for eligible digital-product purchases; partial refunds require manual review and are not processed automatically.

Requesting a refund

Contact support@ip2region.com with the account email and order identifier. Do not send payment-card information or passwords.

Effect of an approved refund

When Paddle approves a full-order refund, access to the refunded data product is revoked. Other purchases and service periods remain intact.

Disputes

A chargeback may suspend the related product access while the dispute is active. A reversal restores the corresponding grant after the event is verified.